Career Services Specialist in Los Angeles, CA at Goodwill Southern California

Date Posted: 9/10/2019

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Job Summary

The Career Service Specialist assists a diverse pool of program participants with their career planning and career decision-making process, including intensive career counseling, assessment, and job search assistance and retention services. Advises on labor market trends and guides participants related to training/re-training needs.


 1. Provides intensive employment, comprehensive case management and career planning services to a diverse population of program participants who are enrolled in services. Maintains a rolling case load per program requirements.
2. Conducts assessment of participant employment and training needs and creates individualized employment plans to guide participation in program activities; makes referrals to training services, as appropriate to the program and participant.
3. Monitors and evaluates participant progress through individualized employment plan; provides guidance and coaching to help participants resolve issues and remain motivated to obtain and maintain employment. Holds case conferences as needed.
4. Maintains relationships with and makes appropriate referrals to other service and training providers who can assist participant with supportive services designed to mitigate barriers and enhance employability.
5. Prepares job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette. Conducts employment readiness workshops and provides one‐on‐one coaching to enrolled job seekers.
6. Ensures participant understands and conforms to program policies and expectations.
7. Provides job development assistance working collaboratively with Community and Business Outreach Team to match participants to appropriate jobs. Arranges for interviews.
8. Supports participant in job retention as assigned. Assists with reasonable accommodation process. 9. Conducts real time data entry, inputting necessary information into automated case management system, maintains electronic and hard copy confidential case files, documents participant progress, prepares progress reports, case notes, and completes and retention employment documentation.
10. Provides written and verbal progress and billing reports to referring agencies, where required.
11. This position requires some local travel (>1 0% of the time) a valid CA driver's license and state- required auto insurance required. Driving record must be acceptable by the company’s insurance vendor.

1. Bachelor's degree from a four‐year college or university in psychology, social work, education, or related field required.
2. Master's degree in similar preferred.
3. Excellent interpersonal and written communication skills; possess abilities to work with all levels of employees and diverse populations.
4. Strong counseling and coaching skills.
5. Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.


1. At least three years of career counseling experience in a non-profit setting.
2. Previous experience with WIA or DOR regulations, per program requirements.
3. Experience providing case management services to people with disabilities highly desired.
4. Experience in staffing or human resources helpful.
5. Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment.
6. Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired. Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State law.