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Retail Store Manager in Redlands, CA at Goodwill Southern California

Date Posted: 1/11/2019

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Job Summary

Responsible for the efficient operation of a retail store. Manages and leads store staff to achieve established goals for sales, production, customer service, payroll, safety and expense control.

1. Store Manager supervises 9-35 staff members.
2. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems.
3. Ensures excellent customer and staff relations. Provides appropriate training as needed.
4. Achieves financial objectives by monitoring weekly budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
5. Manages and ensures donated goods are processed timely and meeting quantity and quality goals.
6. Provides a safe environment for employees and customers through training, guidance, and maintaining safety established standards.
7. Follows up on all assigned projects.
8. Provides proper training in auditing procedures, customer relations, regulatory compliance and reporting.
9. Reviews store merchandising and production needs each day to support daily goals and upcoming promotions.
10. Authorizes price mark-downs when deemed appropriate and prompt reaction to sell-through.
11. Ensures enforcement of store asset control and security policies and procedures. 12. Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety in GRS standards.
13. Attends meetings and training as required.

1. Able to move minimum 25 lbs. at times
2. Able to work weekends, evenings and holidays
3. High school diploma or general education degree (GED) required. College degree helpful.
4. Must be PC proficient
5. Must be proficient in the English language, writing and speaking. Bilingual in Spanish preferred.

1. 3-5 years of supervisory experience in a customer focused management role.
2. Able to handle confidential information.
3. Demonstrate great communication and interpersonal skills.
4. Punctual and dependable attendance.
5. Able to multitask projects of varying scope and complexity with minimum supervision.

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State law.