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Retail Store Key Holder - Career Portals in Cathedral City, CA at Goodwill Southern California

Date Posted: 9/4/2018

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Job Summary
Assists the Store Manager in the efficient operation of a retail store; managing and leading store staff to achieve established goals for sales, production, customer service, payroll, safety and expense control.

1. Works as a store associate when not performing Key Holder duties.
2. Maintains sales floor presentation.
3. Performs accurate operations of a cash register when needed and reconciles receipts/cash and prepares bank deposits.
4. Leads and encourages store staff. In the absence of the Store Manager or Assistant Store Manager.
5. Performs lead duties such as contacting District Manager for direction and guidance and reporting unusual circumstances.
6. Works with Store Manager or Assistant Store Manager to provide staff training; assign specific duties and follow up.
7. Maintains store equipment in proper working order.
8. Maintains excellent housekeeping standards by performing necessary janitorial work.
9. Manages production of goods from store and DC donations including sorting and pricing.
10. Maintains the back room and donation area.
11. Provides a safe environment for customers and employees.
12. Loads and unloads trucks occasionally, moving in excess of 25 lbs. at times.
13. Works flexible shifts and overtime when needed.

• High school diploma or general education degree (GED) preferred.
• Minimum 1 year of retail store experience required.
• Ability to handle confidential information.
• Good communication and interpersonal skills.
• Excellent customer relations skills.
• Demonstrated maturity and leadership skills in leading entry-level employees.
• Abilities to work with minimal supervision; self-starter is a plus.
• PC proficient.
• Must be proficient in the English language, writing and speaking. Bilingual in Spanish preferred.

*A Key Holder must complete an in-depth in-house training program before working as a Key Holder.

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State law.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Pay Type Hourly