WCD Quality Assurance & Performance Manager in Los Angeles, CA at Goodwill Southern California

Date Posted: 9/5/2019

Job Snapshot

Job Description



Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary
The Quality Assurance & Performance Manager coordinates and monitors documents and practices. Audits assigned programs to assure GSC complies with contract, funder, accreditation, and any other regulatory requirements. Facilitates QA team meetings and champions the QA process for all programs. Creates processes and tools to ensure project deliverables and budgets are monitored, measured, and on-track to ensure fulfillment and payment of grants.

Essential Duties & Responsibilities
1.Creates performance management and reporting tools to be used by WCD program leadership, including analysis of deliverables, outcomes, expenses and others defined by the leadership team.  2.Supports QA Infrastructure including WCD Policies and Procedures. 3.Designs and leads implementation of a department‐wide performance management strategy. 4.Assigns routine visits, reviews, and conducts spot checks with staff. 5.Provides necessary training to team members and stakeholders and holds meeting when necessary. 6.Participates in audit meetings and addresses questions and concerns from external auditors, examiners, or surveyors as needed.  7.Leads regularly‐scheduled performance monitoring meetings with program staff. 8.Prepares activities and lists for program certification, accreditation and other quality evaluations by external parties in conjunction with the appropriate program management staff as needed.  9.Sets and continually manages project expectations with team members and other stakeholders. 10.Plans, schedules, and tracks project timelines, deliverables and milestones in regular progress reports and contingency plans, as needed.  11.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; developing, rewarding and disciplining employees; addressing complaints and resolving problems. 12.Travels several times per month within Southern California (25% to 50% of the time). Must possess a valid CA driver's license and state‐required auto insurance

Education & Experience
•Must have at least 3 years of supervisory experience. •Must have at least 2 years WIOA management experience. •Non-profit experience preferred. •Bachelor’s, Associate’s, or technical school degree in related field, preferred. •Master’s degree or equivalent preferred. •Ability to work with minimal supervision while multitasking different projects.

Other Qualifications
•Possess a valid driver’s license and state-required auto insurance. •Required to travel extensively (>50% of the time). •Ability to handle confidential information. •Ability to work without supervision. •Ability to develop performance and fiscal management tools. •Punctual and dependable attendance. •Free from alcohol and drug abuse. •Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. •Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State law.  

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Job Family WCD Pay Type Hourly