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IT Infra and Telecom Specialist in Los Angeles, CA at Goodwill Southern California

Date Posted: 12/9/2018

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary
Assists in the overall performance of the Company’s voice and data cabling infrastructure, including: Design, Configuration, Setup, and Oversight, while ensuring quality and consistency.  Helps with the Company’s telephone and voicemail systems.  

Essential Duties & Responsibilities

Assists in the design of IT infrastructure and telephone systems for all new and remodeled locations.


Helps with data and voice cabling infrastructure at all locations including terminating and troubleshooting.


Helps with telephone and voicemail systems at all locations, including configuration, management and maintenance.


Completes all infrastructure and telecommunication work orders in a timely manner.


Conducts site visits to all Company locations and reports/corrects problems as they relate to infrastructure and telephone systems.


Writes documentation for locations and telephone systems, including scope of work, floor plans, infrastructure design documents and location documents.


Additional Duties & Responsibilities

When necessary be an available resource to IT/Phone Technicians to assist with troubleshooting.


Works in cooperation with other Company departments on a regular basis to complete projects.


Works closely with IT Purchasing Clerk to ensure the necessary equipment is ordered.


Other duties and special projects as assigned.


Computer Skills Design software – MS Visio Internet software – multiple web applications Project Management software – MS Project Spreadsheet software Word Processing software Presentation software Other software / systems – MS Outlook, Track It Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State law.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Pay Type Hourly